Customer satisfaction: a pillar of excellence and loyalty at NUMERYX

Listening to progress

In a sector as competitive as digital services, customer satisfaction is not just a performance indicator: it is a genuine strategic lever. It reflects the relevance of our solutions, the quality of our services and, above all, the strength of the relationships we build with our clients every day.

At NUMERYX, we have always considered that listening and continuous improvement are part of our DNA. It is in this spirit that we regularly run satisfaction surveys, with a simple goal: to gather the voice of our clients in order to measure what we do well and identify areas for improvement that will allow us to go even further.

The results of our latest survey are very encouraging and reinforce our ambition: to be a reliable, competent and committed partner, capable of creating lasting value for our clients.

Discover our NUMERYX 2025 Customer Satisfaction Barometer without further ado

NUMERYX 2025 Customer Satisfaction Download

Results that reflect excellence

The rating scale used runs from 1 to 4, with 4 representing the highest level of satisfaction. Here are the main findings:

Technical quality of services: 90% of clients give the top rating. Our consultants are recognised for their expertise and their ability to fully meet the needs expressed.
Business relationship and quality of exchanges: 85% of respondents say they are very satisfied. Clients highlight the transparency, availability and attentiveness of our teams.
Mission follow-up and support: 80% consider that our regular check-ins and operational follow-up are effective.
Overall image of Numeryx: 88% see us as a trusted, reliable and committed partner.

These figures confirm that operational excellence and client proximity, two major pillars of our strategy, are bearing fruit.

When clients talk about us

Beyond the figures, the value of this survey also lies in the comments shared. A few anonymised extracts reflect the spirit of the feedback received:

IT Project Manager – Retail : “Satisfied, I recommend them.”
Key Account Manager – IT services company (banking/IT sector) : “A trusted partner with quality resources.”
Engagement Manager – Automotive industry : “Very satisfied with the service provided by Numeryx. As part of a reorganisation of our end client, the scope will gain in visibility and complexity.”
Head of Studies and Development – Insurance : “Very good collaboration with Numeryx, good support with consultants of a good level and regular follow-up.”
Product Manager – Insurance : “A rather positive first collaboration, which leaves the door open to develop it over time.”
Programme Manager – Innovation/Start-up : “A trusted, quality partner.”
Service Delivery Manager – Luxury : “This is the first time I have worked with Numeryx, but it is a company I will recommend.”
Engagement Manager – Aerospace : “A long-standing partner that continues to support us in our markets and with our clients.”

These authentic testimonials confirm what we see in the field: customer satisfaction is closely linked to the commitment of our employees and their ability to integrate into our clients’ complex environments.

Quality and security: concrete commitments

Beyond positive impressions, we know it is essential to provide solid guarantees. Our ISO 9001 (quality management) and ISO 27001 (information security) certifications strengthen our credibility and reassure our clients.

These standards are not mere labels: they reflect a genuine collective commitment. ISO 9001 ensures that we work according to a structured approach geared towards continuous improvement, while ISO 27001 demonstrates that we do everything we can to protect the sensitive information entrusted to us by our clients.

In a world where cybersecurity challenges are more critical than ever, this dual certification is a differentiating asset and further proof of the rigour of our organisation.

A logic of continuous improvement

Customer satisfaction is a snapshot at a given moment. But at Numeryx, we look beyond the snapshot: every piece of feedback, every remark, every suggestion becomes an opportunity to improve.

We are not just looking to display good results; above all, we want to listen to our clients and turn their feedback into concrete action plans:

Strengthen the regularity of our follow-up meetings.
Give greater visibility to our cybersecurity awareness initiatives.
Continue to streamline our internal processes to be beyond reproach on critical matters such as invoicing.

It is this pragmatic and open approach that allows us to win our clients’ trust and build strong partnerships, year after year.

Building lasting relationships

In the world of IT services companies, customer loyalty rests on a delicate balance: combining technical expertise, relational proximity and organisational reliability. The results of our survey show that we are on the right track, but also that we still have room for improvement, which is excellent news.

Because customer satisfaction is not an end in itself: it is a journey, one of excellence and mutual trust. At Numeryx, we deeply believe that long-term relationships are built on transparency, consistency and the desire to progress together.

In conclusion

The results of this survey reinforce our ambition: to be more than a service provider, to be a true trusted partner.

Thanks to the commitment of our employees, the rigour of our ISO 9001 and ISO 27001 certified processes, and the attentive listening of our clients, we continue on our path to excellence.

To our clients: thank you for your trust. To our teams: well done for your commitment. Together, let’s continue to build strong, lasting and value-creating relationships.